![]() More important, many of these new engagement models are here to stay. “Delivery and BOPIS benefit, shopping centers not yet heavily impacted,” Retail Touchpoints, March 11, 2020,. Many customers have also tried new omnichannel models: buy online, pick up in store (BOPIS) grew 28 percent year-over-year in February compared with 18 percent in January, and grocery delivery is up by 57 percent. In the United States, e-commerce availability and hygiene considerations are increasing store switching behavior, with 17 percent of consumers shifting away from their primary store. We have seen a consolidation of shopping trips: in China, for example, the number of transactions in grocery declined by 30 percent during the pandemic, while the average value per transaction increased by 69 percent. McKinsey COVID-19 US Consumer Pulse Survey, April 20–26, 2020, n = 1,052, sampled and weighted to match US general population aged 18 years and over. Please email us at: pandemic has changed consumer behaviors, some permanently. ![]() If you would like information about this content we will be happy to work with you. We strive to provide individuals with disabilities equal access to our website.
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